Proactive monitoring of your IT systems
An infrastructure that has grown over the years can quickly become confusing. With our monitoring agents, we regularly check the status of your systems and interpret events correctly and promptly. Within the framework of our managed monitoring, the entire technology and all applications are always kept in view at various levels. If a component is outside the parameters you set, we intervene in good time through our effective early warning system (Pro-Active Care services) and avoid downtime and defects.
Invest in a secure feeling
1st level support is implemented in the form of a service desk. The CosH Service Desk is the first, central point of contact for customers. With the help of knowledge databases and known problems, most complications can often already be solved here. If the problems become more complex or cannot be resolved, delegation to 2nd level support occurs.
