2nd-Level-Support Outsourcing<\/h1><\/div>The 2nd level support takes over and processes tickets that cannot be solved within the 1st level support. At Workplace, 2nd level support consists of specialists with advanced know-how in IT processes as well as IT technology. Among them, especially in the areas of:<\/p>\n<\/div>
- <\/i><\/span>\n
Network Knowhow<\/strong>
\nQuality of Service
\nSpanning Tree
\nNetwork architecture<\/p>\n<\/div><\/li>- <\/i><\/span>VPN<\/div><\/li>
- <\/i><\/span>\n
Server Knowhow<\/strong>
\nActive Directory
\nWebserver
\nDNS<\/p>\n<\/div><\/li>- <\/i><\/span>Authentication management<\/div><\/li><\/ul><\/div><\/div>
- <\/i><\/span>Citrix<\/div><\/li>
- <\/i><\/span>Voiceover IP environments and related context<\/div><\/li>
- <\/i><\/span>Software packaging<\/div><\/li>
- <\/i><\/span>\n
Software distribution<\/p>\n<\/div><\/li>
- <\/i><\/span>Deployment (technical provision of work equipment)<\/div><\/li>
- <\/i><\/span>Cloud applications<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>
![](\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\")
<\/div><\/div><\/div><\/div>2nd Level Support Outsourcing<\/h1><\/div>The 2nd level support takes over and processes tickets that cannot be solved within the 1st level suppor<\/a>t. At CosH, 2nd level support consists of specialists with advanced know-how in IT processes as well as IT technology. Among them, especially in the areas of:<\/span><\/p>\n<\/div>- <\/i><\/span>\n
Network Knowhow<\/strong>
\nQuality of Service
\nSpanning Tree
\nNetwork architecture<\/p>\n<\/div><\/li>- <\/i><\/span>VPN<\/div><\/li>
- <\/i><\/span>\n
Server Knowhow<\/strong>
\nActive Directory
\nWebserver
\nDNS<\/p>\n<\/div><\/li>- <\/i><\/span>Authentication management<\/div><\/li><\/ul><\/div><\/div>
- <\/i><\/span>Citrix<\/div><\/li>
- <\/i><\/span>Voiceover IP environments and related context<\/div><\/li>
- <\/i><\/span>Software packaging<\/div><\/li>
- <\/i><\/span>\n
Software distribution<\/p>\n<\/div><\/li>
- <\/i><\/span>Deployment (technical provision of work equipment)<\/div><\/li>
- <\/i><\/span>Cloud applications<\/div><\/li><\/ul><\/div><\/div><\/div>Arrange a consultation online<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
2nd Level Support Outsourcing<\/h1><\/div>The 2nd level support takes over and processes tickets that cannot be solved within the 1st level suppor<\/a>t. At CosH, 2nd level support consists of specialists with advanced know-how in IT processes as well as IT technology. Among them, especially in the areas of:<\/span><\/p>\n<\/div>- <\/i><\/span>\n
Network Knowhow<\/strong>
\nQuality of Service
\nSpanning Tree
\nNetwork architecture<\/p>\n<\/div><\/li>- <\/i><\/span>VPN<\/div><\/li>
- <\/i><\/span>\n
Server Knowhow<\/strong>
\nActive Directory
\nWebserver
\nDNS<\/p>\n<\/div><\/li>- <\/i><\/span>Authentication management<\/div><\/li><\/ul><\/div><\/div>
- <\/i><\/span>Citrix<\/div><\/li>
- <\/i><\/span>Voiceover IP environments and related context<\/div><\/li>
- <\/i><\/span>Software packaging<\/div><\/li>
- <\/i><\/span>\n
Software distribution<\/p>\n<\/div><\/li>
- <\/i><\/span>Deployment (technical provision of work equipment)<\/div><\/li>
- <\/i><\/span>Cloud applications<\/div><\/li><\/ul><\/div><\/div><\/div>Arrange a consultation online<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/span><\/div><\/div><\/div>
This is what our Workplace Team does for you <\/p>\n
in 2nd level support<\/b><\/p><\/h2><\/div>\n- Execute major changes and coordinate and communicate accordingly with 3rd level support. The 3rd level support is located at the manufacturer (e.g. Microsoft, Lenovo etc.).<\/li>\n
- If a problem exists that 1st-level support could not solve using the knowledge base and within one hour, 1st-level support transfers the problem to 2nd-level support.<\/li>\n
- Within the 2nd level support there are different departments. The 2nd level support has access to the clients and server environment of the customer in which it is deployed.<\/li>\n
- If there are questions or problems with the solution of a ticket, the manufacturer is included in the processing. The communication with the manufacturer as well as the problem solving is done by the 2nd level support.<\/li>\n
- In case of issues of high complexity and failure to solve the problem, there is a possibility to integrate problem management into the 2nd level support. This involves bringing in specialist personnel with in-depth IT knowledge to achieve the best possible quality of service and leave the function of IT operations largely undisturbed.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>
- This is what our Workplace Team does for you \nin 2nd level support<\/span><\/span><\/a><\/li>
- What are the advantages of 2nd level support outsourcing?<\/a>
- Quick help for small problems<\/a><\/li>
- Accessibility<\/a><\/li>
- Know-How<\/a><\/li>
- Personal project manager<\/a><\/li>
- Identify training needs<\/a><\/li>
- Support in GE & EN<\/a><\/li>
- No interruptions<\/a><\/li>
- Quality sizes<\/a><\/li>
- Exact ticket billing<\/a><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div>
What are the advantages of 2nd level support outsourcing?<\/h2>\n<\/div><\/i><\/div>Quick help for small problems<\/h3><\/div><\/div>No or little downtime of own employees due to technical problems<\/div><\/div><\/div>
The 2nd level support takes over and processes tickets that cannot be solved within the 1st level support. At Workplace, 2nd level support consists of specialists with advanced know-how in IT processes as well as IT technology. Among them, especially in the areas of:<\/p>\n<\/div>
- <\/i><\/span>\n
Network Knowhow<\/strong>
\nQuality of Service
\nSpanning Tree
\nNetwork architecture<\/p>\n<\/div><\/li>- <\/i><\/span>
VPN<\/div><\/li>- <\/i><\/span>
\nServer Knowhow<\/strong>
\nActive Directory
\nWebserver
\nDNS<\/p>\n<\/div><\/li>- <\/i><\/span>
Authentication management<\/div><\/li><\/ul><\/div><\/div>- <\/i><\/span>Citrix<\/div><\/li>
- <\/i><\/span>
Voiceover IP environments and related context<\/div><\/li>- <\/i><\/span>
Software packaging<\/div><\/li>- <\/i><\/span>
\nSoftware distribution<\/p>\n<\/div><\/li>
- <\/i><\/span>
Deployment (technical provision of work equipment)<\/div><\/li>- <\/i><\/span>
Cloud applications<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>2nd Level Support Outsourcing<\/h1><\/div>
The 2nd level support takes over and processes tickets that cannot be solved within the 1st level suppor<\/a>t. At CosH, 2nd level support consists of specialists with advanced know-how in IT processes as well as IT technology. Among them, especially in the areas of:<\/span><\/p>\n<\/div>
- <\/i><\/span>\n
Network Knowhow<\/strong>
\nQuality of Service
\nSpanning Tree
\nNetwork architecture<\/p>\n<\/div><\/li>- <\/i><\/span>
VPN<\/div><\/li>- <\/i><\/span>
\nServer Knowhow<\/strong>
\nActive Directory
\nWebserver
\nDNS<\/p>\n<\/div><\/li>- <\/i><\/span>
Authentication management<\/div><\/li><\/ul><\/div><\/div>- <\/i><\/span>Citrix<\/div><\/li>
- <\/i><\/span>
Voiceover IP environments and related context<\/div><\/li>- <\/i><\/span>
Software packaging<\/div><\/li>- <\/i><\/span>
\nSoftware distribution<\/p>\n<\/div><\/li>
- <\/i><\/span>
Deployment (technical provision of work equipment)<\/div><\/li>- <\/i><\/span>
Cloud applications<\/div><\/li><\/ul><\/div><\/div><\/div>Arrange a consultation online<\/span><\/a><\/div><\/div><\/div>2nd Level Support Outsourcing<\/h1><\/div>
The 2nd level support takes over and processes tickets that cannot be solved within the 1st level suppor<\/a>t. At CosH, 2nd level support consists of specialists with advanced know-how in IT processes as well as IT technology. Among them, especially in the areas of:<\/span><\/p>\n<\/div>
- <\/i><\/span>\n
Network Knowhow<\/strong>
\nQuality of Service
\nSpanning Tree
\nNetwork architecture<\/p>\n<\/div><\/li>- <\/i><\/span>
VPN<\/div><\/li>- <\/i><\/span>
\nServer Knowhow<\/strong>
\nActive Directory
\nWebserver
\nDNS<\/p>\n<\/div><\/li>- <\/i><\/span>
Authentication management<\/div><\/li><\/ul><\/div><\/div>- <\/i><\/span>Citrix<\/div><\/li>
- <\/i><\/span>
Voiceover IP environments and related context<\/div><\/li>- <\/i><\/span>
Software packaging<\/div><\/li>- <\/i><\/span>
\nSoftware distribution<\/p>\n<\/div><\/li>
- <\/i><\/span>
Deployment (technical provision of work equipment)<\/div><\/li>- <\/i><\/span>
Cloud applications<\/div><\/li><\/ul><\/div><\/div><\/div>Arrange a consultation online<\/span><\/a><\/div><\/div><\/div>This is what our Workplace Team does for you <\/p>\n
in 2nd level support<\/b><\/p><\/h2><\/div>
- \n
- Execute major changes and coordinate and communicate accordingly with 3rd level support. The 3rd level support is located at the manufacturer (e.g. Microsoft, Lenovo etc.).<\/li>\n
- If a problem exists that 1st-level support could not solve using the knowledge base and within one hour, 1st-level support transfers the problem to 2nd-level support.<\/li>\n
- Within the 2nd level support there are different departments. The 2nd level support has access to the clients and server environment of the customer in which it is deployed.<\/li>\n
- If there are questions or problems with the solution of a ticket, the manufacturer is included in the processing. The communication with the manufacturer as well as the problem solving is done by the 2nd level support.<\/li>\n
- In case of issues of high complexity and failure to solve the problem, there is a possibility to integrate problem management into the 2nd level support. This involves bringing in specialist personnel with in-depth IT knowledge to achieve the best possible quality of service and leave the function of IT operations largely undisturbed.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>
- This is what our Workplace Team does for you \nin 2nd level support<\/span><\/span><\/a><\/li>
- What are the advantages of 2nd level support outsourcing?<\/a>
- Quick help for small problems<\/a><\/li>
- Accessibility<\/a><\/li>
- Know-How<\/a><\/li>
- Personal project manager<\/a><\/li>
- Identify training needs<\/a><\/li>
- Support in GE & EN<\/a><\/li>
- No interruptions<\/a><\/li>
- Quality sizes<\/a><\/li>
- Exact ticket billing<\/a><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div>
What are the advantages of 2nd level support outsourcing?<\/h2>\n<\/div>
<\/i><\/div>Quick help for small problems<\/h3><\/div>
<\/div>No or little downtime of own employees due to technical problems<\/div><\/div><\/div> - Accessibility<\/a><\/li>
- What are the advantages of 2nd level support outsourcing?<\/a>
- This is what our Workplace Team does for you \nin 2nd level support<\/span><\/span><\/a><\/li>
- <\/i><\/span>
- <\/i><\/span>
- <\/i><\/span>
- <\/i><\/span>
- <\/i><\/span>
- <\/i><\/span>
![](\"https:\/\/cosh.de\/wp-content\/uploads\/2021\/09\/1st-level-supp.jpg\")
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